SMART ENERGY PAYS
GDPR Policy
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SMART ENERGY PAY SOLUTION LTD.
Address: 1054-7070E Farrel Rd SE, Calgary, T2H0T2, Canada
BRC: 2025762168 | MSB License: C100000081
1. Introduction
SMART ENERGY PAY SOLUTION LTD. ("Company", "we", "us", "our") is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This policy describes how we collect, use, store, and protect personal data when providing services to customers in the European Union.
2. Data Controller
For the purposes of the GDPR, SMART ENERGY PAY SOLUTION LTD. is the data controller of your personal data.
Email: privacy@smartenergypays.io
Address: 1054-7070E Farrel Rd SE, Calgary, T2H0T2, Canada
3. Lawful Basis for Processing
We process personal data on the following legal bases:
- Consent (Article 6(1)(a))
- Contract Performance (Article 6(1)(b))
- Legal Obligations (Article 6(1)(c))
- Legitimate Interests (Article 6(1)(f)) – such as fraud prevention, security, and service improvement
4. Types of Personal Data Collected
We may collect and process the following categories of personal data:
- Identification Data: Full name, date of birth, nationality
- Contact Data: Email, phone number, residential address
- Financial Data: Bank account details, transaction history
- KYC/KYB Data: Official ID documents, proof of address, business documentation
- Technical Data: IP address, browser type, access logs
5. Purpose of Data Collection
Your personal data is processed for the following purposes:
- To conduct identity verification and KYC/KYB checks
- To provide and manage our financial services
- To fulfill anti-money laundering (AML) and legal obligations
- To improve our services and customer experience
- To respond to customer inquiries and support requests
- To prevent fraud and conduct regulatory audits
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined above, including meeting legal, accounting, and regulatory requirements. Personal data is typically retained as follows:
- KYC/KYB Data: Minimum 5 years after the end of the customer relationship
- Transaction Data: Up to 10 years as per applicable law
7. Data Sharing
We may share your data with:
- Authorities and Regulators (e.g., FINTRAC, MFSA, Tax Authorities)
- Auditors and Compliance Partners
- Financial Institutions and Payment Processors
- Service Providers acting on our behalf (e.g., IT, Cloud Storage, Identity Verification)
All third parties are GDPR-compliant and contractually bound to secure your data.
8. Data Transfers Outside the EU
As our company is based in Canada, your data may be transferred outside the EU. Canada is recognized by the European Commission as having an adequate level of data protection. For transfers to other countries, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).
9. Your GDPR Rights
As a data subject in the EU, you have the following rights:
- Right to Access – Obtain a copy of your personal data
- Right to Rectification – Correct inaccurate or incomplete data
- Right to Erasure – Request deletion of your data (where applicable)
- Right to Restrict Processing – under certain conditions
- Right to Data Portability – Receive your data in a structured format
- Right to Object – to processing based on legitimate interests
- Right to Withdraw Consent – at any time
To exercise these rights, please contact us at privacy@smartenergypays.io.
10. Security Measures
We implement industry-standard technical and organizational measures to secure your personal data, including:
- Data encryption at rest and in transit
- Access controls and authentication
- Regular audits and compliance reviews
- Secure storage of KYC/KYB documentation
11. Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that has legal or significant effects on individuals.
12. Changes to this Policy
This policy may be updated periodically to reflect changes in legal or regulatory obligations. We will notify users of significant changes via email or through our website.
13. Complaints
You have the right to lodge a complaint with your national data protection authority. In the EU, you can find your relevant authority at: https://edpb.europa.eu/about-edpb/board/members_en
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Smart Energy Provider Limited, No. 5, 17/F Strand 50 50 Bonham Strand, Sheung Wan, Hong Kong, BRC: 76434508-000
SMART ENERGY PAY SOLUTION LTD., 1054-7070E Farrel Rd SE, Calgary, T2H0T2 Canada, BRC: 767380157, MSB license: C100000081
Smart Energy Limited, RAK Digital Assets Oasis,Post Box #30099, RAKBANK Headquarters, Government of Ras Al Khaimah, United Arab Emirates, BRC: 01010479, License No. 07010478
Smart Energy Provider sro., Varšavská 715/36, Vinohrady, 120 00 Prague 2, Czech Republic, BRC: 19885113
Smart Energy Pays is providing its services as an agent of JDB Bank, a reputable and fully authorized bank in Laos. JDB Bank holds all the necessary approvals from both the Government and the Central Bank of Laos, ensuring that all operations are compliant with national regulations and banking standards. With JDB Bank's extensive network of physical branches across Laos, Smart Energy Pays complements this reach by enhancing accessibility through its robust online platform. Smart Energy Pays enhances online accessibility by offering its digital banking platform, complementing the extensive network of JDB Bank's physical agencies.